Privacy Policy

Introduction

At Vernier, we understand that entrusting your personal information to us requires confidence in how we handle that data. This privacy policy explains our practices regarding the collection, use, and protection of personal information in connection with our watch repair and restoration services.

This policy applies to information we collect through our website, in-person consultations, and service correspondence. By using our services or providing us with personal information, you consent to the practices described in this policy.

Information We Collect

Personal Information You Provide

When you request services or contact us, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Details about your timepiece (make, model, condition, service history)
• Service preferences and special instructions
• Communication content when you correspond with us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address and general location data
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Processing and fulfilling your service requests
• Communicating with you about your timepiece's service status
• Maintaining service records for warranty and future reference
• Scheduling appointments and consultations

Business Operations

• Improving our services and customer experience
• Analyzing website usage to enhance functionality
• Responding to inquiries and providing customer support
• Maintaining business records and documentation

Legal Basis for Processing

We process personal information based on:

• Your consent when you provide information voluntarily
• Contract fulfillment for service delivery
• Legitimate business interests in operating our workshop
• Legal obligations under applicable laws and regulations

Data Sharing and Disclosure

We do not sell or rent personal information to third parties. We may share information in limited circumstances:

Service Providers

We may share information with trusted service providers who assist in our operations, such as:

• Component suppliers (only information necessary for parts sourcing)
• Shipping and delivery services (only address information)
• Website hosting and technical support providers

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, such as:

• Responding to legal process or government requests
• Protecting our rights, property, or safety
• Investigating fraud or security issues
• Complying with tax or regulatory obligations

Data Protection Measures

We implement appropriate security measures to protect personal information:

Physical Security

• Secure premises with controlled access
• Locked storage for physical records
• Supervised work areas to prevent unauthorized access

Digital Security

• Encrypted data transmission for online communications
• Password-protected systems and access controls
• Regular security updates and monitoring
• Secure backup procedures

Access Controls

Access to personal information is limited to employees who need it to perform their job functions. All staff members are trained on data protection practices and confidentiality obligations.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy:

• Service records: Maintained for 7 years to support warranty claims and service history
• Contact information: Retained while you remain a client or until you request deletion
• Website analytics: Aggregated data retained indefinitely; individual data deleted after 24 months
• Communication records: Kept for 3 years for customer service purposes

After the retention period, we securely delete or anonymize personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. We use:

• Essential cookies for basic website functionality
• Analytics cookies to understand how visitors use our site
• Preference cookies to remember your settings

You can control cookie preferences through your browser settings or our cookie management tool. For detailed information, please see our Cookie Policy.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and ask us to correct any inaccuracies.

Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs (such as maintaining service records for warranty purposes).

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Objection and Restriction

You may object to certain uses of your information or request that we restrict processing in specific circumstances.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within 30 days.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under 18, we will promptly delete it.

International Data Transfers

Your information is primarily processed and stored in Taiwan. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. Material changes will be communicated through prominent notice on our website or direct communication to clients.

Contact Information

For questions about this privacy policy or to exercise your rights, please contact us:

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with Taiwan's National Development Council or other relevant supervisory authority.